🎓 Salesforce Full Course – Lecture 1: Introduction to Salesforce Audience: Beginners, Students, Career Switchers Objective: Build foundational understanding and inspire interest in Salesforce careers. 🧩 Section 1: What is Salesforce? 📌 CRM – Customer Relationship Management CRM is a business strategy and tool used to manage relationships with customers. Used to track leads, sales, customer complaints, support history, etc. Real-life example: Replacing a kirana shop's notebook with an organized digital system. 📌 What is Salesforce? World’s #1 cloud-based CRM platform. Helps businesses manage sales, service, marketing, and more from one place. Cloud-based: No installation needed—just a browser and internet. Trusted by 150,000+ companies worldwide, including many Indian companies. Easy to build apps using clicks (drag-and-drop), not just code. 🧩 Section 2: History and Ecosystem of Salesforce 📌 Background Founded in 1999 by Marc Benioff. Pioneer of the “Software as a Service (Sa...
Hi, I'm Shiva Gautam. With over 15 years of diverse experience in various IT domains, I am now an entrepreneur focusing on both training and software development. My expertise spans across multiple technologies, and I've authored numerous articles on subjects including Java, Python, REACT, NODE, ANGULAR, Cloud, software testing, Django framework, C#, Flutter, Salesforce, Ruby on Rails, .NET, and more. For additional information, please visit shivaconceptsolution.com and kangaroosoftware.net.