1. Introduction to Salesforce Definition : Salesforce is the #1 Cloud-based CRM (Customer Relationship Management) platform that helps businesses manage relationships with customers, automate business processes, and analyze performance. Founded : 1999 by Marc Benioff. Type : SaaS (Software as a Service). Tagline : "No Software" – because everything runs on the cloud, without local installations. 2. Why Salesforce? Traditional CRMs were expensive and required servers, installations, and IT staff. Salesforce revolutionized CRM by moving everything to the cloud . Benefits: 🚀 Faster implementation ☁️ Cloud-based (accessible anywhere) 🔄 Customizable without coding (point-and-click tools) 🤝 Strong ecosystem & AppExchange (marketplace like Google Play for Salesforce apps) 🔐 Security & scalability 3. Salesforce Products & Cloud Offerings Salesforce is not just CRM; it has multiple clouds (modules) for different busine...